A year ago, we started our Top Brokerage Carriers Award recognition after creating our Carrier Rewards program in late 2019. What a couple of years we have seen since. We’re thriving despite the many challenges 2020 and 2021 have presented. Our brokerage team has proven resilient in taking care of customers and growing the size and quality of our carrier base. When we created the XPO Carrier Rewards program two years ago, we aimed to:
- Recognize our top carriers based on service level and volume with XPO.
- Encourage carriers to achieve the platinum level of service our customers’ demand.
- Reward loyalty and offer other value-added services, like our extremely competitive Fuel Card Program.
We’ve accomplished all of that – and more:
- Our first reward was redeemed on Sept. 5, 2019. Since then, 5,000 carriers have redeemed over 15,000 rewards through XPO Connect.
- Last year, we celebrated the Drive XPO app reaching 150,000 downloads. As of today, it has been downloaded more than half a million times.
- Service has improved significantly: our overall carrier score increased by 700 basis points in two years. We also have 500 more Platinum carriers than when we started.
- We’ve added meaningful value-added services for our carriers. We converted from an annual to a quarterly reward recognition program. Our Silver, Gold and Platinum carriers are now eligible for discounts on truck maintenance and tires at TA Truck Service locations. As diesel fuel prices have risen more than 35% year-over-year, our Fuel Card Program carriers have saved more than $8 million in August 2021 alone.
I’m equally excited about the future carrier rewards we’ll be offering. Stay tuned...
Finally, I’m honored to announce XPO’s 2021 Top 20 Carrier list, recognizing carriers in the following categories:
Top 3 Small, Top 3 Large, Top 3 Diverse/Female Owned, Top 5 Digital and Top 6 Value-Added Services Carriers.
The opportunity to personally congratulate each owner for this huge accomplishment – being recognized as a Top 20 carrier out of more than 60,000 globally – is a highlight of each year. XPO sent each winning team XPO goodie bags to thank them for all they do. The goodie bag includes $1,000 in XPO Connect credits, XPO branded swag, TA/Petro gift cards and Blue Tiger USA Ultra Elite headsets.
Congratulations to all the winners! You’re the reason XPO keeps moving the world forward.