- 47% of consumers are willing to pay for installation services
XPO Logistics, Inc. (NYSE: XPO), the largest provider of last mile logistics for heavy goods in North America, today released the results of an October 2019 survey showing current trends in e-commerce. The poll of 1,000 US consumers, conducted by independent research firm Statista, found that the vast majority of respondents are planning to buy heavy goods online in the next 12 months:
- 71% said they are likely to buy goods weighing over 150 lbs. online in the next 12 months.
- 47% indicated they will pay for installation services if needed.
- 50% want to use a smart speaker to check the status of deliveries.
Internet purchases of appliances, furniture and other heavy goods are accelerating as consumers become more comfortable buying high-ticket items online.
Troy Cooper, president of XPO Logistics, said, “Consumers increasingly value the convenience of buying heavy goods online. They’re also interested in time-saving installation services bundled with delivery. Our ability to provide fast transit, end-to-end visibility and in-home services will help our retailer customers attract more shoppers this holiday season.”
XPO’s proprietary last mile technology offers digital options such as e-rescheduling, feedback loops, voice-activated connectivity through Google Home and Amazon Echo smart speakers, and augmented reality, which shows an item inside the home before delivery.
This press release includes forward-looking statements within the meaning of United States federal securities law. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. All forward-looking statements set forth in this press release are qualified by factors that might cause or contribute to a material difference in actual results, as discussed in XPO's filings with the U.S. Securities and Exchange Commission and linked to the investor relations section of the company's website, www.xpo.com, including: economic conditions generally; competition; XPO’s ability to match its investments in equipment, service centers and warehouses with customer demand; XPO’s ability to attract and retain key employees; and XPO’s ability to develop and implement a suitable information technology system. Forward-looking statements set forth in this press release speak only as of the date hereof, and XPO undertakes no obligation to update forward-looking statements to reflect subsequent events or circumstances, changes in expectations or the occurrence of unanticipated events, except to the extent required by law.